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Our goal is to make the process of requesting reservations and checking or updating those requests as simple as possible. A basic overview of the Illinois State University Fleet on-line vehicle reservation process is listed below. Just follow these three easy steps:
Step 1
Submit Request
Complete and submit the on-line new request form.(You must be an authorized requestor to request vehicles for yourself or other drivers.  Please contact your department support office for assistance.) Your reservation request is given the status of 'Pending' and you are assigned a reservation request ID. You will receive an email notifying you of your reservation request.
Step 2
Receive Confirmation
Your reservation request will be processed by the Customer Service staff. All attempts will be made to fulfill your reservation request. Most requests are responded to within (2) hours (during normal work hours Monday through Friday). If the request can be fulfilled, the reservation request is given the status of 'Approved'. You will receive an email notifying you of your reservation approval.
At any time, my schedule may be used to view the status of your reservation request(s) on-line. Additionally, you may cancel or request changes to your reservation request(s).
Note: If your reservation request is 'Rejected' or 'Cancelled' then you will recieve an explanation with your email response indicating the reason.
Step 3
Pick-up Vehicle
Pick-up your vehicle at the Customer Service Fleet Office which will be identified on your reservation confirmation. Be sure to review our policies (if you are not familiar with them) and our current vehicles and rates. If you need any further assistance, please contact us by email or by phone at 438-2038(during normal business hours).
Vehicle Reservation Request After the vehicle is returned, please be sure to provide us with feedback on your experience with the ISU Fleet Management system.
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